If you have lost something that you previously purchased, because you didn't make a backup copy ...
I get a lot of requests from people who want another copy of something they bought a long time ago. I'm astonished how many people don't make backup copies and expect a free service to send replacements - I don't know any organisations that would do that; especially for something that cost less than £20 !!!!
The indicators fall into the 'cheap as chips' category - extremely low cost, not on an annual licence, no insurance has been purchased for their loss and they are a one-time transaction: purchased, delivered, transaction closed.
When I receive a request to re-send a file, I have to stop what I'm doing to: -
This all consumes a fair amount of time, as I'm sure you might imagine
If you don't think you should make the purchase again (something that I wouldn't think twice about, had I bought from you), then please at least make a small donation for my time by clicking the PayNow button below - it is only £5. And ... please don't offend me by wanting to haggle about the price and make out that I am the bad guy, I give away many more products than I sell and my time is very precious to me.
The indicators fall into the 'cheap as chips' category - extremely low cost, not on an annual licence, no insurance has been purchased for their loss and they are a one-time transaction: purchased, delivered, transaction closed.
When I receive a request to re-send a file, I have to stop what I'm doing to: -
- Go to my main computer and power up - if I'm not already there, of course
- Search years of history - in one of three different sources - to validate that the original purchase was made
- Open my website editor
- Copy a zipped version of the file to a temporary webpage (why not just email the file you may ask ... because a lot of email servers block zipped / executable files)
- Email the weblink to the requester
- Await acknowledgement that the file has been downloaded
- Go back to my web editor and delete the temporary file
This all consumes a fair amount of time, as I'm sure you might imagine
If you don't think you should make the purchase again (something that I wouldn't think twice about, had I bought from you), then please at least make a small donation for my time by clicking the PayNow button below - it is only £5. And ... please don't offend me by wanting to haggle about the price and make out that I am the bad guy, I give away many more products than I sell and my time is very precious to me.