Please contact us if you: -
- have any problems downloading our indicators
- would like an EA or indicator created / customised (we never work with decompiled code)
- have any success stories from using our services and indicators - always a pleasure to read
- have a question that's definitely not already answered on the website
Before you fill out the form below and hit submit, please note ...
This Q&A Page should answer most questions - please check it first.
Don't ask for free support on any of the free indicators - a lot of time has already been invested in their creation, expecting free support as well is just too much. Report bugs by all means but rest assured they do work.
We can't offer free trials on any of the products we sell - we think they are incredibly good value for money already and they do what their respective web pages say they do. Just read the notes and watch the videos, where they exist.
Does eWaves or eWavesHarmonics work on all timeframes or 'repaint'? Read this blog post.
Is eWavesHarmonics a buy/sell indicator with entry, stop loss and target levels, so you don't need to think about trading decisions?
No! But see this blog post for more info
Problems using MetaTrader? Please search the internet; it will take you less time than filling out the form below. Alternatively, see if this page helps: MT4 Tips & Tricks
Finding trading to be harder than you thought? Take a look here: Training
Read the blog - particularly the posts about eWavesHarmonics (it's what we use for trading) if you don't already have it; be patient and disciplined; don't risk what you can't easily afford to lose. Trading is not a road to instant riches. Stay away from the thousands of scammers; rather support the few good guys, who are obviously traders, in this industry.
Lost something that you purchased due to computer problems? There is a small admin charge to resend anything with a value less than £50 . Please backup anything that you value; if you don’t then you’ll face the wrath of the computer gremlins. There are plenty of free cloud storage options - please use them.
Questions about payment options?
- No PayPal account? You should still be able to click on the BuyNow / PayNow buttons and pay as a ''guest' using your debit or credit card. If that fails, try the ad-hoc payment option at the bottom of this page - please then use the contact form below to confirm your purchase..
- If you can't use PayPal, we can accept manual payments to Neteller or Skill, we can't accept credit cards or bank transfers directly, unfortunately. There is a £10 surcharge on any product less than £50 to cover admin, where PayPal can't be used. Use the form below to let us know what you'd like.
Want a recommendation of a system/indicator/EA with guaranteed success with ..., no risk & lots of reward, no having to think for yourself, turn $1 into a million within a month? We can't help but you're welcome to spend your hard-earned money on the scammers that go to great lengths, with their marketing hype, to convince you that their rubbish will fulfil your unrealistic dreams. Do you really think that someone has a great system to sell you if they keep bombarding you spam? Work out for yourself, who earns a living from trading and who earns a living from selling crap - it's not rocket science.
Note: we usually respond within 24 hours. Please check your SPAM filter, if you haven't received a response in that time. Please also make sure you can receive emails - we have had a few occurrences were our replies are bounced back to us with 'Unrouteable address' errors . or similar; we don't want you to think that we're not talking to you.